General Conditions of Sales

To Order

Must obtain a quote and for this you must: Complete and return a category of documents 'order', then contact us by phone, email or mail and tell us the nature of your order .... Warning you must specify your contact information (Name, delivery and billing address, phone number, email ....) correct and / or complete your order if necessary, on the copy of the quote that you must return.
A default preset color or mandatory options, we reserve the right to assign the options of our choice. You have a period of one week for receipt of quotes validated by our services for editing. We will not be liable if one of the items on it entailed a problem (eg a delivery address different from the billing address).
To validate our control, we need a signed copy of the estimate and the payment of a deposit or the entire order (unless prior agreement). The validation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

Payment terms

You can pay by check (payable to the SAS HHO), by bank transfer or cash (maximum € 1000 for France).
For other payment methods, prior agreement from us is necessary, a surcharge of cool is possible depending on the mode of payment.
Deposit required to order (variable amount selont product), the balance must be paid before the start of your order or removal.


The prices listed on the website are inclusive price in Euro, given indicative taking into account the VAT applicable on the date of the order.
We reserve the right to change the prices listed on the site at any time. Prices do not include delivery costs. A paper bill or by mail will be sent showing VAT.
In case of errors on our website or on order, thank you to let us know by contacting us by phone or email.

From the time Retractation

According to Article L.121-20 of the Consumer Code, any consumer has a period of 7 days to exercise its right to "withdraw without having to justify reasons nor to pay penalties, in except the cost of return. "

The buyers, non-professional individuals, benefit from a 7 day cooling off period after the delivery of their order to return the product to the seller for exchange or refund without penalty, except for transport costs and conditioning.

Property Reserve

The merchandise remains our property until full payment of its price. The buyer is responsible for the goods upon delivery, including transport risks. The goods can be resumed on simple summons if the payments are not made on the agreed dates.

Delivery times

Delivery times may vary depending on our production, thank you to inquire when ordering, average account:

- 2 to 3 weeks for a soldering kit
- 3 to 4 weeks for a painted welded machine
- 4 to 5 weeks for a mounted machine

Attention delays are announced for a standard machine.

Depending on the accessories ordered in addition to the machine, the delay may vary depending on stock and supplier restocking times, we will keep you informed during order preparation and in case of problems with possible solutions.


Deliveries are made to the address specified on the estimate. The address will be chosen delivery address or if no billing address. The order must include in addition a telephone number for the carrier to provide a date for delivery.

The delivery address must be accessible to the address carrier (heavyweight 19T). Otherwise, representations costs may be affected in addition to the customer.

Any modification or feature should be paid to the order, and may be subject to a chargeback from the vendor / carrier.

Upon receipt of your order, you need to check that it is intact and complete (if open packages).

Upon delivery, it is imperative to check the contents and the condition of the pallet, in case of damaged packaging or missing main rooms, reservations must imperatively be mentioned on the delivery of the carrier. It is your responsibility to make reservations with the carrier, we can not do anything if the reserves were not made at the reception of the parcel.

Delivery times are in addition to production times, an estimate of the delivery date can be given to the order but it may vary depending on our service providers.

No claim can be made if reservations were not made in the rules to the carrier upon delivery.

We are in no way responsible for damage to the pallet during transportation.

The transport does not include the warranty on the paint.

After sales service

Any missing service request must be made within one month of the receipt of your order. The application must be sent by email or by post (mentioned in the preamble) comprising SAV mention with your full contact details and the exact purpose of your application.
The service requests on the main parts of the machine (engine, flexible tracks and welded part) will be subject to verification by us.
Any missing VAS applications will be accepted only once for any missing, the transport will be charged.


All products supplied by the seller have the legal guarantee provided by Article 1641 and following of the Civil Code.
Our products are guaranteed for 1 year parts and labor.
- For parts, you must contact us in advance and in case of our agreement we return (unless otherwise specified by us) return transport at your expense.
If our checks confirm the malfunction, we will replace the part.
- For labor, the customer must contact us in advance. The warranty is made in our workshops in St Hilaire Wood, unless otherwise stated in writing by us.
The service will be unscrewed by up to our commitment to a painted welded, for example, for a service on a painted welded machine disassembly and reassembly of the machine to the customer.
Transportation (Roundtrip) are the responsibility of the Customer whatever the cause of the VAS.
In any case, claims, requests for exchange or refund must be done with our agreement beforehand, no service will be made by direct presentation of the customer, by appointment only.

Transport Outside Metropolitan France:
Transport SAV higher than 5 kilos are the responsibility of the customer.
For packages over 5 kilos, they will be made available from our home for pick up or delivery in France at the request of the customer.


The seller is only bound by an obligation of means. His liability can not be held liable for damages resulting from the use of the machine outside the scope defined in general terms.


These online terms of sale are subject to French laws.
In case of dispute, jurisdiction is given to the competent courts of Saintes (17), France, despite multiple defendants or guarantee.


As part of the evolution of our machines, we have to change some parts and / or technical characteristics.
Thus online editing technical manuals, may have a lag.
Please accept our apologies.
We inform you that for machines that do not have online editing technical manuals, they are available to customers on request, upon removal machines. In all cases we are available to our customers for technical support.

Intellectual property

All elements of the HHO SAS's website are and remain the exclusive intellectual property of the latter.
Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without express written consent from us.

In Personal Data

According to the law relating to data, files and freedoms of January 6, 1978, the name information of buyers may be subject to automated processing.

General Condition of Use

Art. L. 221-1: "Products and services must, under normal conditions of use or other conditions reasonably expected by the professional, offer the safety that can legitimately be expected and does not affect the health of people. "

Art. L. 221-1-2 § 1: "The person responsible for placing on the market provides consumers with the relevant information to enable them to assess the risks inherent in a product's normal period of use or reasonably foreseeable and s 'guard against when such risks are not immediately perceptible by the consumer without adequate warnings. "